income tax
The CPC Bangalore Income Tax Department has designated a grievance redressal month to facilitate public submissions via various channels. This blog provides insights into the submission process, relevant officer details, and the efficient grievance redressal mechanism in place.
The Grievance Cell is responsible for receiving and addressing public grievance petitions. Submissions can be made in the following ways:
Upon receipt of a petition, a Registration Number is assigned and recorded in the Register. This number is promptly communicated to the Petitioner, who is assured that their grievance will be addressed. The details of the grievance redressal mechanism are attached as an Annexure.
The Grievance Cell operates in a computerized environment, allowing for consistent monitoring of each petition's status. Additionally, reminders are issued to Assessing Officers as necessary. Petitions received from the Prime Minister's Office, Finance Minister’s Office, the Central Board of Direct Taxes, or the Ombudsman are prioritized and addressed promptly.
Online submissions can be made through the Public Grievance Portal (CPGRAMS), where petitions are immediately forwarded to subordinate offices on the day they are received. Feedback reports from these offices are uploaded without delay.
The Grievance Cell is led by the Public Relations Officer, operating under the Pr. Chief Commissioner of Income-tax, Bangalore. Petitions are accepted in person, by post, or via email at the Public Relations Office.
Once a petition is received, a Registration Number is allocated and communicated to the Petitioner through a letter or email. This process is designed to ensure prompt redressal.
As of 01/08/2004, a structured procedure has been established for the swift redressal of grievances. After registering a grievance petition, a copy—along with a covering letter on green paper—is sent to the relevant Assessing Officer, requesting a feedback report. A copy is also sent to the concerned Range Head. The Assessing Officer is required to acknowledge receipt and provide a feedback report within three weeks. If no report is submitted in this timeframe, the Grievance Cell escalates the issue to the Range Head, using a pink sheet to emphasize the necessity for action.
Each case that requires escalation after three weeks will receive a green sticker for easy identification. If grievances are still unresolved within two weeks from the Commissioner’s monitoring, they are escalated to the Chief Commissioners, marked with a yellow sticker for tracking.
This structured approach ensures grievances are typically addressed within eight weeks, with many resolved within one month. The entire process is computerized for effective monitoring, and high-priority cases from distinguished offices receive resolution within 21 days.
A monthly report detailing the status of pending grievances is shared with all Chief Commissioners and Commissioners of Income-tax, facilitating periodic reviews of outstanding cases by the Commissioners.
The Grievance Cell at the CPC Bangalore Income Tax Department implements a structured procedure to ensure the timely resolution of grievances. By accepting petitions through multiple channels and employing an efficient escalation mechanism, grievances are typically resolved within eight weeks.